At Concert, the health and safety of our employees, residents, tenants and vendors and partners remains our number one priority. Please see ongoing updates below.
To support the BC Provincial Health Order issued on November 7, Concert’s Vancouver head office will be closed November 9-13 while we put in place active symptom screening protocols. Non-essential employees will work remotely. The Toronto and Bramptom offices are open, though most non-essential staff continue to work remotely. During this time our employees are doing their utmost best to continue operations and to deliver high quality service to our customers and residents.
Some essential employees continue to work at Tapestry and Property Management locations. Both lines of business have implemented operational measures to protect employees, residents and tenants, and will continue to regularly monitor the situation and adjust protective measures accordingly.
Concert is continuing to rent residential suites and is offering virtual tours of available suites and in person tours of vacant suites by appointment only. Property Management staff continue to operate our site offices at property locations which are open to residents and the public on a part time basis by appointment only. We continue to encourage our residents in our residential properties to contact our staff via email and phone, and service requests will be addressed on a prioritized basis. Amenity spaces have reopened, although gym amenity spaces remain closed.
Concert is continuing to lease residential suites and is offering virtual tours of available suites and in person tours of current vacant suites by appointment only. For a limited time, Concert is offering cash back incentives on six and 12-month leases, and is not requiring that the last month be paid upfront. Our Resident Services Offices remain closed to residents and the public at this time. Residents are able to make an in person appointment to meet with a Resident Services Agent if needed or required. We continue to encourage our residents at our residential properties to contact our Resident Services Team via email and phone, all service requests will be addressed on a prioritized basis.
Property Management staff continue to operate at commercial property locations and are available to respond to priority and emergency situations. Tenants in our commercial properties can reach our staff via email and phone, and service requests will be addressed on a prioritized basis. Visitor signage has been posted at all entrances advising anyone entering the building who may be sick that they should not come into the building.
TAPESTRY ACTIVE AGING COMMUNITIES
Tapestry has continued to enforce restricted access and increased cleaning policies at all Tapestry communities. After the Ontario government announced a state of emergency on March 17, Tapestry at Village Gate West immediately increased mitigation measures at all sites. Residents aged 70 or over, or those who are immune compromised, are asked to stay in their suites for 14 days.
Tapestry has closed gym, pool, library, theatre and restaurant offerings (note: the restaurants will continue to offer to-go and suite-delivery service). All Tapestry locations have implemented these changes.
Please see the following blog post from Tapestry on Acting with Urgency and Decisiveness to Protect Tapestry Against COVID-19.